Fulfillment Policy

1. Service Overview

We offer a variety of services including:

• Website design and development
• Email and SMS marketing
• CRM setup and automation
• Social media advertising (Facebook & Google PPC)
• SEO and blog content creation
• Retargeting campaigns and database reactivation
• AI chatbot implementation

2. Onboarding and Project Kickoff

After signing up, you'll complete onboarding through Content Snare. This must be completed within 14 days to avoid project delays.

Kickoff: Work begins within 7 business days of receiving all required materials.

3. Delivery Timelines

• Websites: 6–8 weeks; up to 4 months for complex builds
• Marketing Campaigns: Setup in 10 business days; runs monthly
• CRM Setup: Begins in 5–7 business days; takes 2–3 weeks

You’ll receive regular updates throughout your project.

4. Client Responsibilities

To avoid project delays, you agree to:

• Submit onboarding details promptly
• Respond to communication within 2 business days
• Provide necessary assets (logos, branding, copy, etc.)

5. Cancellations

All agreements require a 3-month minimum. Early cancellations are subject to contract terms.

After the initial term, services can be canceled with 30 days’ written notice.

6. Refund Policy

Because of the custom nature of our work, we do not issue refunds once services have started.

If you believe a billing error has occurred, contact [email protected] within 7 days of the charge.

7. Late Payments

A 10% late fee will be applied to overdue balances exceeding 14 days. The first offense will be waived.

8. Contact Information

If you have questions, feel free to contact us:

• Email: [email protected]
• Phone: 407-329-9399
• Hours: Monday – Friday, 8:00 AM – 5:00 PM CT